Frequently asked questions
Clear answers about Gmail access, cleanup safety, privacy, billing, and support.
Does InboxGone permanently delete email?
No. Current cleanup actions move messages to Gmail Trash or remove the Inbox label. Gmail controls its own Trash retention. Review the preview before confirming.
What Gmail permissions are requested?
Read-only access is used for inbox analysis and preview. Modify access is requested only when you choose cleanup and restoration features.
Can I close the browser?
Yes. After a cleanup is submitted, the dedicated background worker continues independently. You can return to History to check progress.
Can I undo a cleanup?
Completed cleanups can restore the original labels recorded by InboxGone. Undo is a safety feature, not a permanent backup, and missing or changed Gmail labels may limit restoration.
How many messages can I process?
You can review a visible selection, process the first 5,000 matches, or choose all matches where that option is available. Large jobs are processed in protected batches.
Does InboxGone read message content?
InboxGone requests only the Gmail access needed for its visible features. Automated processing may access Gmail data required to match filters and perform actions. Humans do not routinely read message content.
Do you sell data or train AI on my email?
No. Gmail data is not sold, used for advertising, or used to train general-purpose AI models.
How do I disconnect Gmail?
Revoke InboxGone from your Google Account’s third-party access page. Disconnecting may prevent an active cleanup or Undo from completing.
Is the private beta paid?
No real money is charged. Invited family testers may see Stripe test-mode checkout to test the seven-day trial and cancellation journey. Use test-card details only; live billing remains disabled.
What happens when payments launch?
Before charging anyone, InboxGone will show the final price, renewal and cancellation rules, refund and EU consumer information, and request acceptance of updated Terms.
How do I delete my account or data?
Open a support case or email [email protected] from your account email. We will verify the request and explain any limited records that must be retained by law or for security.
How do I get help?
Signed-in testers can use the Support page and attach screenshots or PDFs. You can also email [email protected]. Never include passwords, API keys, or recovery codes.